Datenschutzerklärung
Privacy Policy
Last updated: April 2026
At Whitby London, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit or make a purchase from our store.
Information We Collect
When you visit or make a purchase, we may collect the following information:
- Contact details (name, email, shipping and billing address, phone number)
- Payment information (processed securely via our payment providers)
- Order details (products purchased, returns, exchanges)
- Device information (IP address, browser type, device type)
- Usage data (how you interact with our website)
How We Use Your Information
We use your information to:
- Process and fulfil your orders
- Provide customer support
- Communicate with you about your order
- Improve our website and services
- Prevent fraud and ensure security
- Send marketing communications (you can opt out anytime)
Sharing Your Information
We may share your information with trusted third parties to operate our store, including:
- Payment processors
- Shipping providers
- Analytics and marketing partners
Our store is powered by Shopify, which may process your data to help us provide our services.
International Transfers
Your information may be processed outside of your country, including in the United Kingdom and other regions where our service providers operate.
Cookies
We use cookies and similar technologies to:
- Improve your browsing experience
- Analyse website traffic
- Show relevant advertisements
You can control cookies through your browser settings.
Data Security
We take reasonable measures to protect your personal information. However, no method of transmission over the internet is completely secure.
Data Retention
We retain your information only as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
⚖️ Your Rights
If you are in the UK or EEA, you have the right to:
- Access your personal data
- Request corrections
- Request deletion
- Object to or restrict processing
To exercise your rights, contact us at the email below.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
Contact Us
If you have any questions about this policy or your data, contact us at: