Returns & Refunds Policy

At Whitby London, we want you to feel confident in your purchase. If something isn’t right, we’re here to help.

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Returns

We offer a 30-day return policy, meaning you have 30 days from the date of delivery to request a return.

To be eligible for a return:

• Items must be unused, unworn, and in original condition
• All original tags and packaging must be included

To start a return, please contact us at:
info@whitbylondon.com

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Refunds

Once we receive and inspect your return, we’ll notify you of the outcome.

If approved:

• Your refund will be issued to your original payment method
• Refund processing time is typically 5 business days

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Exchanges

We accept exchanges. If you need a different size or item, please contact us at:
info@whitbylondon.com
and we will assist you with the exchange process.

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Return Shipping

• Return shipping costs are the responsibility of the customer, unless the item is defective, damaged, or incorrect
• We do not provide prepaid return labels

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Damaged or Incorrect Items

Please inspect your order upon arrival.

If your item is:

• Damaged
• Defective
• Incorrect

Contact us within 7 days of delivery with clear photos, and we’ll resolve the issue promptly at no additional cost to you.

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Non-Returnable Items

We do not accept returns for:

• Items that have been worn or used
• Items returned without prior contact
• Gift cards (if applicable)

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Order Changes & Cancellations

Orders are processed quickly, so we may not be able to cancel or modify an order once it has been placed.

If you need assistance, please contact us as soon as possible and we’ll do our best to help.

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Contact Us

For any questions, please contact:
info@whitbylondon.com